frequenty asked questions

Purchasing from a country other than the USA:

Our shop is open world wide, but all prices will show in American dollars. If you are purchasing from a country other than the USA your PayPal account or Bank account should convert the price at the current exchange rates.

Do Digital Gems SVG files work with the Cricut Explore Machines?

Yes! The SVG files we sell work with the Cricut Explore Machines in the Cricut Design Space software.

Do Digital Gems SVG files work with the Silhouette Cameo Machines?

Yes! The SVG files we sell work with the Silhouette Cameo Machines in the Silhouette Studio DESIGNER edition.

Do Digital Gems DXF files work with the Silhouette Cameo Machines?

Yes! The DXF files we sell work with the Silhouette Cameo Machines in the Silhouette Studio. Although unfortunately due to the nature of DXF Files having lots of nodes that the silhouette cutter reads to cut, the designs will take a LONG time to cut. I would always recommend upgrading to the Silhouette Studio DESIGNER edition software so you can use the SVG files which are much faster and smoother for cutting.

Will Digital Gems Files work on machines other than Cricut or Silhouette?

We always quality check by testing our files on the Cricut Explore and Silhouette Cameo machines. If your machine takes SVG files then our files 'should' work on your machine but we can't guarantee they will work, as we cant quality check for other machines due to not having any other cutting machines. If you are in any doubt that our files will work for you, please download some of our free files to check compatibility before purchasing. 

How can I access my download?

Once you have paid for your file you will receive an email with links to download your files almost instantly.

May I use Digital Gems designs that I have purchased to make and sell items?

Yes! You can sell your completed projects! We only ask that you do not sell or give away the actual digital file that you have purchased. We would also appreciate it if you credited Digital Gems as the designer of the image.

Do you have a Facebook page?

Yes! Facebook.com/Digitalgemsonetsy

When are you available to help?

We usually check for messages and answer them on an evening (British time) Monday to Friday.

Can I get a refund if the file doesn't work with my software?

Unfortunately due to the nature of digital files being non returnable, we are unable to offer refunds. If you are unsure if our files will work for you, please download one of our free files and test it on your cutting machine before purchasing our files.

Do you offer .eps files?

Yes, please check the listing details to see if an .eps file is included in the download. If it isn't please message us before purchase and we will add an .eps file to the download.

Do you offer .ai files?

No, we currently do not offer this file type.

Do you offer .studio files?

No, due to .studio files being copyright of Silhouette America we cannot offer this file type.

Do you offer custom designs?

Unfortunately no, we are not able to offer custom designs at this time.